Refund & Cancellation Policy
At ICE INFOTECH, we aim to deliver high-quality digital services and customer satisfaction. This Refund & Cancellation Policy explains our terms for cancellations and refunds.
1. Service Cancellation
- You may cancel a service within 24 hours of placing the order provided work has not started.
- If we have already begun work (communication, development, or delivery), cancellation will not be accepted unless agreed in writing.
2. Refund Eligibility & Timeline
- If you cancel within 24 hours and work has not started, a full refund will be issued to the original payment method within 7–10 working days.
- For subscription or recurring payments, refunds (if applicable) will be processed on a pro-rata basis.
- Once the service is delivered and accepted by the client, no refunds will be provided.
3. Failed or Duplicate Transactions
- If your payment fails but the amount is debited, the amount will be refunded by the bank/payment provider within 5–7 working days (sometimes banks may take longer).
- For duplicate payments, contact us immediately and we will initiate refund after verification.
4. How to Request a Refund
- Send refund request to: icegopalbad@gmail.com with order details (order ID, transaction ID, date, and reason).
- Or contact us at: Phone: +91-7003508301
- Address for correspondence:
ICE INFOTECH
GOPALBAD, SARMERA, NALANDA
5. Exceptions
- No refunds for completed, delivered, or accepted work.
- No refunds for disputes caused by providing incorrect/incomplete information by the client.
6. Dispute Resolution
- In case of disagreements, please contact our support first. We will try to resolve within 14 days. If unresolved, disputes will be governed under the laws of India.
Contact
Email: icegopalbad@gmail.com
Phone: +91-7003508301
Address: ICE INFOTECH, GOPALBAD, SARMERA, NALANDA